Tone of Voice in Customer Service: How to Avoid Sounding Like a Jerk

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Have you ever tried calling a customer service line only to be greeted with a dull ‘Hello, you’ve reached Acme, how can I help you?’? Of course you have. I bet those instances didn’t make you feel very appreciated as a customer – a lesson you might have taken to heart as far as your own business goes. The thing is that the process of communication, business environment being no exception, contains certain intangibles. It’s not only about what you say, but also how you choose to say it. In this post, I’ll focus on using the right tone of voice in customer service and give you a tip on how you can save yourself from sounding like a jerk to your clients. Let’s go!