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Message premoderation can be a very useful tool for preventing spam or unnecessary messages popping up in your website chat widget; when this feature is enabled, each message appearing in the chat will require a moderator to either accept or deny it – otherwise it won’t be displayed to other users.
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‘But does my business actually need any changes? It’s been functioning pretty well as it is’. Fair enough, why fix something that’s not broken, right? Well, in this post I wont be trying to push for any fundamental changes to the ways you operate in. I do have a couple of suggestions, though, for alternatives you can provide TO YOUR CUSTOMERS in different, mostly digital, areas that serve as contact points with your company. Stay with me to learn how chat widget can deliver alternatives that any business could use.