Chatwee has been designed to serve online communities first and foremost. I’ve developed multiple posts available on this blog, discussing the relation between live chat and groups of people frequenting particular websites. At the same time, I haven’t really given much attention to the support role many chat apps play simply because this isn’t our product’s main purpose. That said, I’m about to switch things up and show you how to turn Chatwee into a support chat.READ THE FULL ARTICLE
Although live chat has been getting good press for being customers’ preferred channel of communication and support, its true potential remains somewhat obscure. The fact is there are different chat apps out there, offering different features and capabilities. It’s not just about answering customer queries on e-commerce sites. Live chat is a great way to make your site more social and get visitors engaged. With that being said, I present to you seven ways to use live chat for business and pleasure.READ THE FULL ARTICLE
The e-commerce industry continues to gain traction, as more consumers prefer making their purchases online instead of visiting brick-and-mortar stores. In fact, a 2016 survey conducted by PwC, which featured 23,000 participants across 25 countries showed that 54% of consumers buy products online at least once every week or month. Enter live chat!
Cyber Monday 2015 is coming nearer. This year, it will be held on 30 November, the last Monday of the month. It’s also the 10th anniversary of the term, coined in 2005 by Ellen Davis. Now, this post is aimed specifically at online retailers, who may be looking for ways to capitalize on customers’ spending sprees even more by giving them something extra, besides limited time offers and discounts. Keep on reading to learn about one powerful tool that will boost your business right in time for Cyber Monday 2015.