Chatwee has been designed to serve online communities first and foremost. I’ve developed multiple posts available on this blog, discussing the relation between live chat and groups of people frequenting particular websites. At the same time, I haven’t really given much attention to the support role many chat apps play simply because this isn’t our product’s main purpose. That said, I’m about to switch things up and show you how to turn Chatwee into a support chat.READ THE FULL ARTICLE
Although live chat has been getting good press for being customers’ preferred channel of communication and support, its true potential remains somewhat obscure. The fact is there are different chat apps out there, offering different features and capabilities. It’s not just about answering customer queries on e-commerce sites. Live chat is a great way to make your site more social and get visitors engaged. With that being said, I present to you seven ways to use live chat for business and pleasure.READ THE FULL ARTICLE
The e-commerce industry continues to gain traction, as more consumers prefer making their purchases online instead of visiting brick-and-mortar stores. In fact, a 2016 survey conducted by PwC, which featured 23,000 participants across 25 countries showed that 54% of consumers buy products online at least once every week or month. Enter live chat!
When you really think about it, competition is intrinsic to life. Its various forms are in a constant battle for food, resources and lebensraum. Humans, who are obviously a part of the natural environment, yet slightly above its plain, also engage in different types of competition at all times. As business in general has grown disproportionately in relation to time available to men, there’s been a fierce battle going on for customers’ attention. In this post I’d like to introduce several ways in which you can outdo your competitors using live chat, and thus increase your chances of becoming the go-to option in your niche. Let’s take a look.
The way we see our digital product – Chatwee – is that it’s a tool to help you grow an online community on your website, socialize with visitors and have fun while you’re at it. This is its main purpose, however, a group live chat widget is more than meets the eye. It can perform serious, business-oriented functions as well. The article that follows argues there are certain common online problems that can be solved using live chat. Read on to see how relatable you’ll find them to your own experience thus far.
‘So, tell me, why should I install Chatwee at all? How’s it going to help me?’ Well, I’m glad you asked. What every quality product does, be it physical or digital, is it makes your life easier, solves a problem, or otherwise brings something of value to the table. At this point, most people active online must be familiar with some sort of live chat software. What they may not realize, though, is the scope of applications a widget like that can have. In this post, I’ll show you some ways in which you can utilize Chatwee to improve the performance of your site and create a better user experience.
By the time you’re reading this, the Christmas-New Year dust must have already settled and your business is most likely back to its regularly scheduled program. Many of us take this time to look back, but more importantly, ahead, and ponder the steps we need to take in order to come closer to achieving the personal and professional goals we set in front of us. The year is still young, and the time to innovate or do some refurbishment to your business is as good as ever. The post you’re about to read is intended to show you how live chat can help you improve in a number of areas and thus stimulate your business growth in 2016.
The provision of customer service is a never-ending saga. Come to think of it, running a business is basically waiting for Murphy’s Law to become effective. I’m obviously not saying this to discourage anyone. You must be well aware of the elephant in the room and realize that at one point or another, something will go wrong with your product or service, and it’s how you tackle the problem that actually defines you. With that being said, let’s take a look at how you can improve customer service with a number of tactics you can start using right away.
Cyber Monday 2015 is coming nearer. This year, it will be held on 30 November, the last Monday of the month. It’s also the 10th anniversary of the term, coined in 2005 by Ellen Davis. Now, this post is aimed specifically at online retailers, who may be looking for ways to capitalize on customers’ spending sprees even more by giving them something extra, besides limited time offers and discounts. Keep on reading to learn about one powerful tool that will boost your business right in time for Cyber Monday 2015.
There are thousands, perhaps even more, of pastime activities, that people obsess over worldwide. A quick search on the topic is guaranteed to reveal hobbies you’ve never heard of before. Some of them, like cigar smoking, or model building, are usually enjoyed in solitude. Others, like RC vehicle racing, or various card and table games are inherently social. The Internet has become a meeting ground for enthusiasts, who link up on various websites to form online communities. If you’re reading this, you may already be an owner of such a site, or consider setting one up. In any case, keep on going, as I have some tips for you, on how you can elevate your hobby site to a new height.