Chatwee has been designed to serve online communities first and foremost. I’ve developed multiple posts available on this blog, discussing the relation between live chat and groups of people frequenting particular websites. At the same time, I haven’t really given much attention to the support role many chat apps play simply because this isn’t our product’s main purpose. That said, I’m about to switch things up and show you how to turn Chatwee into a support chat.READ THE FULL ARTICLE
A quick search online for live chat solutions reveals a myriad of available options. They all possess and share sets of great, useful features to help you reach your goals. The thing is these widgets, for the most part, aren’t autonomous. How well they perform greatly depends on each and every chat operator delegated to work the mouse and the keyboard. What personal traits, then, should a chat operator display, you may ask? Well, you’re just about to find out, read on!
The e-commerce industry continues to gain traction, as more consumers prefer making their purchases online instead of visiting brick-and-mortar stores. In fact, a 2016 survey conducted by PwC, which featured 23,000 participants across 25 countries showed that 54% of consumers buy products online at least once every week or month. Enter live chat!
When you really think about it, competition is intrinsic to life. Its various forms are in a constant battle for food, resources and lebensraum. Humans, who are obviously a part of the natural environment, yet slightly above its plain, also engage in different types of competition at all times. As business in general has grown disproportionately in relation to time available to men, there’s been a fierce battle going on for customers’ attention. In this post I’d like to introduce several ways in which you can outdo your competitors using live chat, and thus increase your chances of becoming the go-to option in your niche. Let’s take a look.
The way we see our digital product – Chatwee – is that it’s a tool to help you grow an online community on your website, socialize with visitors and have fun while you’re at it. This is its main purpose, however, a group live chat widget is more than meets the eye. It can perform serious, business-oriented functions as well. The article that follows argues there are certain common online problems that can be solved using live chat. Read on to see how relatable you’ll find them to your own experience thus far.
‘So, tell me, why should I install Chatwee at all? How’s it going to help me?’ Well, I’m glad you asked. What every quality product does, be it physical or digital, is it makes your life easier, solves a problem, or otherwise brings something of value to the table. At this point, most people active online must be familiar with some sort of live chat software. What they may not realize, though, is the scope of applications a widget like that can have. In this post, I’ll show you some ways in which you can utilize Chatwee to improve the performance of your site and create a better user experience.
By the time you’re reading this, the Christmas-New Year dust must have already settled and your business is most likely back to its regularly scheduled program. Many of us take this time to look back, but more importantly, ahead, and ponder the steps we need to take in order to come closer to achieving the personal and professional goals we set in front of us. The year is still young, and the time to innovate or do some refurbishment to your business is as good as ever. The post you’re about to read is intended to show you how live chat can help you improve in a number of areas and thus stimulate your business growth in 2016.
The provision of customer service is a never-ending saga. Come to think of it, running a business is basically waiting for Murphy’s Law to become effective. I’m obviously not saying this to discourage anyone. You must be well aware of the elephant in the room and realize that at one point or another, something will go wrong with your product or service, and it’s how you tackle the problem that actually defines you. With that being said, let’s take a look at how you can improve customer service with a number of tactics you can start using right away.
Cyber Monday 2015 is coming nearer. This year, it will be held on 30 November, the last Monday of the month. It’s also the 10th anniversary of the term, coined in 2005 by Ellen Davis. Now, this post is aimed specifically at online retailers, who may be looking for ways to capitalize on customers’ spending sprees even more by giving them something extra, besides limited time offers and discounts. Keep on reading to learn about one powerful tool that will boost your business right in time for Cyber Monday 2015.
‘But does my business actually need any changes? It’s been functioning pretty well as it is’. Fair enough, why fix something that’s not broken, right? Well, in this post I wont be trying to push for any fundamental changes to the ways you operate in. I do have a couple of suggestions, though, for alternatives you can provide TO YOUR CUSTOMERS in different, mostly digital, areas that serve as contact points with your company. Stay with me to learn how chat widget can deliver alternatives that any business could use.