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Maintaining a strong community can help you maintain relationships with loyal fans, increase eCommerce revenue, and familiarize prospective customers with your brand. The focus should be on the audience’s interests, passions, beliefs, concerns, and motivations. Read more to other benefits of community building for an eCommerce brand.
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Although live chat has been getting good press for being customers’ preferred channel of communication and support, its true potential remains somewhat obscure. The fact is there are different chat apps out there, offering different features and capabilities. It’s not just about answering customer queries on e-commerce sites. Live chat is a great way to make your site more social and get visitors engaged. With that being said, I present to you seven ways to use live chat for business and pleasure.
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A quick search online for live chat solutions reveals a myriad of available options. They all possess and share sets of great, useful features to help you reach your goals. The thing is these widgets, for the most part, aren’t autonomous. How well they perform greatly depends on each and every chat operator delegated to work the mouse and the keyboard. What personal traits, then, should a chat operator display, you may ask? Well, you’re just about to find out, read on!
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The e-commerce industry continues to gain traction, as more consumers prefer making their purchases online instead of visiting brick-and-mortar stores. In fact, a 2016 survey conducted by PwC, which featured 23,000 participants across 25 countries showed that 54% of consumers buy products online at least once every week or month. Enter live chat!
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There are thousands, perhaps even more, of pastime activities, that people obsess over worldwide. A quick search on the topic is guaranteed to reveal hobbies you’ve never heard of before. Some of them, like cigar smoking, or model building, are usually enjoyed in solitude. Others, like RC vehicle racing, or various card and table games are inherently social. The Internet has become a meeting ground for enthusiasts, who link up on various websites to form online communities. If you’re reading this, you may already be an owner of such a site, or consider setting one up. In any case, keep on going, as I have some tips for you, on how you can elevate your hobby site to a new height.