Easter 2015 is upon us. But who’s ‘us’ and is it really right around the corner? Well, Christians consider Easter to be their most important religious holiday and this year they’ll celebrate it 5-6 April. Not all of them though, as the Eastern Orthodox Church uses a different calendar and will hold the festivities a week later, that is 12-13 April. And then, there are billions of people all around the world not celebrating Easter at all, yes BILLIONS. If you manage a company doing business with people coming from various cultural backgrounds, you may want to take that into consideration. Read on to learn how to handle corporate communication and provide customer support during holidays.
Let’s act all grown up for a minute and face the facts. Running a business, it’s impossible to not have to deal with difficult customers at some point in time. As long as there are error-prone humans involved in the commerce, these shouting, whining and complaining beasts aren’t going anywhere. And I don’t mean to discourage you by saying this. I’m sure you’re quite aware of the elephant in the room. In this post, I’d like to discuss actions you can take to make dealing with difficult customers as painless as possible.