Support Chat – One of Chatwee’s Many Faces

by Roman Kozlowski 0

Chatwee has been designed to serve online communities first and foremost. I’ve developed multiple posts available on this blog, discussing the relation between live chat and groups of people frequenting particular websites. At the same time, I haven’t really given much attention to the support role many chat apps play simply because this isn’t our product’s main purpose. That said, I’m about to switch things up and show you how to turn Chatwee into a support chat.

The style of interaction between members of online communities and a prospect/client and a support agent differ significantly. Basically, the former often is one-to-many, while the latter is strictly one-to-one.

As soon as you install Chatwee on your site, its visitors will be able to engage right away. If, however, you’d like to use the app as a sort of a support chat, you’ll need to adjust the settings in your Dashboard.  

I know you may be thinking, “There’s plenty of strictly support chat apps available. Why would I want to mess around with Chatwee?” Well, I believe there are several reasons you may be interested in trying this mode.

How does the support chat mode work?

First off, tuning the settings will not turn Chatwee into your regular support chat anyway. It’s going to be a little different. What you’ll get is a list of admins site visitors can approach to ask any questions they may have. You may also choose to not strictly follow all my suggestions and thus create something in between.

Chatwee’s support chat mode may be useful for a special kind of site. Maybe you’ve been using the app for community purposes but your mode of operation has changed. Maybe you’d like to try a new way of communicating with your audience. Whatever the reason may be, here’s…

How to turn Chatwee into a support chat

The process is simple, really. For the most supportest (yeah, I said it) experience do the following:

  • Disable chat rooms – prevent users from being able to have a public discussion.
  • Disable user list – prevent users from seeing other individuals logged in to the chat.
  • Disable chats between regular users
  • Disable community section – this is where registered users would normally be shown.
  • Enable support section – this is the list of admins / support agents that’ll be displayed.

The most important of these settings is the support section – the list of admins available for support. As far as the rest goes, you can assess yourself the extent to which you want other types of interaction to be allowed but in my opinion, the point of this support chat mode is to limit those interactions. That’s why I suggest turning off chat rooms and the user list

I hope this post gave you some interesting ideas on how to use Chatwee. Let me know if you tried any of my suggestions down in the comments.

The IRL Introvert’s Guide to Socializing Online

by Roman Kozlowski 0

Have you ever had this feeling of wanting to mingle while not really fancying going out? Maybe you had a bad day at work, or you don’t want to spend money on food and drinks. Or maybe the couch seemed extra cozy and you’d like someone to join you but at the same time keep it all to yourself. Well, I think many of us have been there before, so I developed a guide to socializing online for introverts.

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7 Ways to Use Live Chat for Business and Fun

by Roman Kozlowski 0

Although live chat has been getting good press for being customers’ preferred channel of communication and support, its true potential remains somewhat obscure. The fact is there are different chat apps out there, offering different features and capabilities. It’s not just about answering customer queries on e-commerce sites. Live chat is a great way to make your site more social and get visitors engaged. With that being said, I present to you seven ways to use live chat for business and pleasure.

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The State of Texting in 2019 – Summit or Plummet?

by Roman Kozlowski 0

Have you texted anyone today? I bet most of you have, or will, depending on the time of the day you’re reading this post. Despite phone calls usually being more convenient, plus the growth of video chatting apps like iPhone’s FaceTime, text messaging seems to be holding strong, refusing to be deemed obsolete. Is it on the rise, though, has it plateaued, or maybe there is some decline after all? Bear with me as I examine the state of texting in the year 2019.

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Chrome Extensions For GMail To Level Up Your Account

by Roman Kozlowski 0

Personally, I owe a lot to email in professional terms. Many of my daily activities involve email. From freelance commissions, to messages from clients, to task updates sent by our project management platform – they all go through my inbox. I often find myself baffled upon learning that certain individuals only check their email once every couple of days, or only when expecting a message to arrive, which I then have to remind myself is perfectly fine after all. If, however, you’re anything like me, you might be interested in a bunch of Chrome extensions for GMail that will help you get more out of your account.

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Staying Social With Live Chat – Mini Case Study

by Roman Kozlowski 0

When you hear the words live chat, I bet most of you think of a modest widget sitting somewhere in the corner of the site, used for customer support. Now, that’s not a completely incorrect image, however, the invention can be much more than that. See, there’s a specific type of the software intended for more extensive interaction, offering features your regular live chat doesn’t have. Here’s an inside look at the daily lives of three online communities, whose members come together to socialize in the digital realm.

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Go Figure! Emoji – Helpful Or A Hindrance?

by Roman Kozlowski 0

Humans are visual creatures. It’s debatable which of our five fundamental senses is the most important one, however, I’d say being able to process the light coming into our eyes helps us understand and interact with the environment to a greater degree than the other perceptional functions. Language started as a sound system (hearing) but it was quickly translated into a much needed visual form. The latter has since been molded into various styles, emoji being the particular one I’d like to discuss in this post. Come with me. 

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Building an Online Community For Your Brand

by Roman Kozlowski 0

If your brand enjoys at least moderate popularity, meaning you’re somewhat known locally, and maybe even beyond, you can be sure there are people out there discussing it daily. These are your fans, enthusiasts, advocates, constituting the core of your business. It would be irrational to not try and harness the potential lying within. Bringing them together by building an online community centered around a brand is one way to spur growth. Let’s see how you can approach this tactic and what benefits does it create.

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Benefits of Adding Live Chat to Your Online Forum

by Roman Kozlowski 0

Online forums, despite having their shortcomings, have been a pretty great invention, really. Personally, I used to spend quite some time on a variety of them back in the days before social media blew up. I remember really looking forward to logging in and engaging with other community members on topics I’ve been passionate about. The idea of a discussion board is still going strong, but how can you make yours stand out and grow? Read on as I examine the benefits of adding live chat to an online forum.

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How to Monetize Your Online Community The Right Way

by Roman Kozlowski 0

Building an online community is a tremendous effort in and of itself. However, once you accomplish it, the result can be very rewarding. It feels really amazing to win a following behind a theme or an idea that’s important to you. It’s empowering to know that what you believe in also resonates strongly with a wider audience. You may have a noble cause and host your community pro bono, with no intention of ever getting anything out of it for yourself. I salute you if you do. On the other hand, there’s nothing wrong with trying to monetize it if you do it the right way.

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