Running a website oriented toward growing an online community, you want your audience to stay engaged and active. Developing excellent content – articles, videos, interviews – is your number one priority, however, you also have to provide space for the audience to express their reaction to what they read or saw. This way, you create a reason for people to come back to your site, learn about their pain points, and help establish a community of loyal supporters. In this post, I look at some of the pros and cons of using Twitter and group chat for live online discussion.
During its recent F8 conference, Facebook announced that it’s opening Messenger in beta to allow business chatbots into the app. What it means, is that people are now able to interact with AI-powered company representatives within Messenger, although the number of available bots may be limited, depending on your location. I feel like they’re an important and interesting issue to discuss, and constitute another step in the human-machine interaction process. The following post presents brief history of chatbots, as well as discusses their present state and future. Take a look at what to expect from the latest developments in NLP systems for business.