‘So, tell me, why should I install Chatwee at all? How’s it going to help me?’ Well, I’m glad you asked. What every quality product does, be it physical or digital, is it makes your life easier, solves a problem, or otherwise brings something of value to the table. At this point, most people active online must be familiar with some sort of live chat software. What they may not realize, though, is the scope of applications a widget like that can have. In this post, I’ll show you some ways in which you can utilize Chatwee to improve the performance of your site and create a better user experience.
If you’re reading this, chances are you’re thinking about adding a live chat feature to your website. At the same time, you may not have a lot of experience operating such a tool. Don’t worry though, you’re in the right place. I was just like you before I started to dig deeper into the niche.
What I’m going to do here is use some of these sites as examples to show that you too can step up your efforts and make your online project more appealing to people online. What’s really cool about Chatwee, that’s worth emphasizing right away, is that it’s super easy to install – no expert knowledge is required to get in going. It’s also affordable – there’s even a Free-forever plan if it suits you!
Right, so what are some of the key areas that Chatwee can help you improve your site in?
Real-time interaction platform
Chatwee’s main purpose is to foster online community growth. It’s been designed in a way which facilitates real-time interaction between people visiting your website. Once you install the widget, you create a platform for your site members and guests to chat in public or private. They can also easily contact the site admin, should the need arise.
If you run any kind of discussion forum, or a site centered around a specific topic, you may want to add Chatwee to it, to provide people with means to talk to each other directly and in immediate fashion. This will help strengthen the bonds between community members and prompt them to come back for more live interaction.
As a site owner, you get the opportunity to learn more about the people who come to your site. You can actively engage them in the public lobby, as well as private conversations, asking questions to identify any possible pain points.
Customer support tool
And speaking of pain points, Chatwee can also serve as a customer support tool. Running a smaller business, you can spend some time in the chat room yourself, or assign moderator powers to your agents, who can then collect feedback, answer customer queries, or provide any other form of real-time help.
Chatwee can be a great alternative to the FAQ section on your site. It’s also a faster and cheaper means of contact than email or the telephone, which won’t go unappreciated by your paying customers.
Moreover, there’s enough evidence online showing that live chat is the preferred communication channel for customer service. A fact not to be ignored, especially if your business is dealing with a younger demographic.
Online experience enhancer
Visiting a website IS an experience. Usually, you get your first impression after mere seconds. The way a site looks tells a visitor a ton about who he’s dealing with.
There’s a huge group of websites which fundamentally differ in terms of the content they serve, but what they have in common is that they all attract engaged communities, whose members crave for real-time interaction.
To be more precise, I’m talking about various gaming sites, online radio stations, sites offering live-streamed content, and even faith-based organizations.
Many of them utilize group live chat to bring community members closer together and enhance the experience they get from visiting the website in the most positive way. Being able to meet and talk to other like-minded people surely is a factor that positively impacts one’s decision to come back to the particular site.
Bonafide business booster
There are websites among Chatwee users that have successfully implemented the widget for strictly business purposes. The group includes forex trading sites, businesses that provide online consultations, or serve courses and webinars.
Their operations are deeply-rooted in attracting the attention of wide audiences and then keeping them engaged. The real-time service provision is another important aspect of their business models.
What Chatwee does for them is it provides a solution to both of these issues, helping site visitors stay engaged at the right time. Being socially oriented and having a dynamic section on the website are definitely ways to boost your business.
Final word on the benefits of Chatwee
As you can see, a group chat widget like Chatwee is a neat addition that can help you get more out of your site. The list of areas where you could apply it introduced in this post isn’t exhaustive. I’m sure I’ll see more of those along the line, and that you’ll be able to come up with more ideas on how to best use the chat on your site.
Again, you’re really not risking anything. The subscription is super flexible, and the installation can be managed by anyone, no expert knowledge required. We even offer a Free-forever plan, so you’re not spending a penny but can still use it.
Now, to answer the original question – what Chatwee does for you is it establishes a dynamic area on your site for people to interact with you and each other in real-time. You can use it not only to grow a community of loyal site members and enhance the experience they get from visiting your virtual premises, but also to provide the preferred form of customer support, or make it an integral part of the services you deliver online.
Go ahead, sign up for FREE and get Chatwee going on your site today!