‘Make a difference to whom?’, you may ask, ‘and in what way?’. Excellent questions, I like your inquiring mind. Let’s clear this up right away. In this post, I’d like to discuss certain live chat features that make a difference to everyone involved in using the software. From site admins, in terms of the level of control they have over what’s going on, to actual users, regarding how they interact with you and each other. There are multiple live chats available in the market and it may not be easy to choose the one that fits you best. Let’s take a closer look at one of them in particular, and the combination of unique features it offers, to see if it meets your requirements.